Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants survive during shipping?
We use specialized eco-friendly packaging designed to secure the plant and retain moisture. Each plant is hand-inspected and cushioned to prevent movement, ensuring it arrives at your doorstep healthy and vibrant.
What is your return policy for live plants?
We offer a 30-day 'Green Thumb Guarantee.' If your plant arrives damaged or dies within the first 30 days, simply send us a photo and we will provide a replacement or a full refund.
Do your pots come with drainage holes?
Most of our artisanal ceramic and terracotta pots include drainage holes to prevent overwatering. For decorative cachepots without holes, we recommend using a plastic liner.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal so you can monitor your plant's journey in real-time.
Do you offer plant care advice?
Yes! Every purchase includes a digital care guide tailored to your specific species. You can also reach out to our resident horticulturists via chat for personalized tips.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.